01 Who we are
Visibl is operated by Visibl Information Technology Services, a registered Philippine business name. In this Privacy Policy, "Visibl," "we," "us," and "our" refer to Visibl Information Technology Services and the Visibl service.
Visibl supports users in the United States, United Kingdom, Canada, Australia, Japan, Singapore, and the Philippines. We aim to provide one clear privacy policy that explains our practices across these regions.
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
02 Scope of this Privacy Policy
This Privacy Policy applies to personal information we collect through:
- the Visibl website;
- account registration and login;
- audit setup forms;
- payment and subscription flows;
- report pages, exports, and downloads;
- demo report access;
- customer support and email communication;
- analytics, cookies, and similar technologies;
- other features that link to this Privacy Policy.
This Privacy Policy does not apply to third-party websites, AI engines, payment providers, or services that we do not own or control. Those services may have their own privacy policies.
03 Personal information we collect
We may collect the following categories of information:
Account information
- name;
- email address;
- password or authentication details;
- company or organization name;
- account settings;
- login activity and security events.
Billing and transaction information
- plan or audit purchase details;
- billing status;
- invoice details;
- tax or location information needed for payment processing;
- payment confirmation and transaction metadata;
- subscription status;
- refund, chargeback, or payment dispute metadata where applicable.
We do not directly collect or store full payment card details. Paid transactions are processed by Paddle, our Merchant of Record. Paddle may collect and process payment, billing, tax, fraud-prevention, and transaction information under its own buyer terms and privacy notice.
Audit input information
- brand name;
- company name;
- website URL;
- target location;
- selected AI engines;
- custom prompts;
- brand/category context provided by you;
- client or stakeholder information you choose to include.
Audit output information
- AI responses captured during an audit;
- citations and sources shown by AI engines;
- brand mentions, product mentions, competitor mentions, and detected entities;
- visibility metrics, sentiment data, source analysis, evidence views, and recommendations;
- report links, exports, and report access activity.
Support and communication information
- messages you send to us;
- support requests;
- refund or billing support requests;
- feedback;
- survey responses;
- email preferences.
Device, usage, and technical information
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- actions taken in the platform;
- referral URLs;
- approximate location derived from IP address;
- error logs;
- performance data;
- security and fraud prevention signals.
Cookies and similar technologies
We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, secure accounts, analyze usage, improve the product, and support marketing.
Where required, we will ask for consent before using non-essential cookies or similar technologies.
04 How we collect personal information
We collect personal information when:
- you provide it directly to us;
- you create an account or log in;
- you purchase an audit or subscription plan;
- you submit brand information or prompts;
- you run or view an audit;
- you contact support;
- you interact with our website or product;
- Paddle or other service providers send us information needed to operate Visibl, confirm purchases, manage subscriptions, or provide support;
- we collect technical information through cookies, logs, analytics, or security tools.
05 How we use personal information
We use personal information to:
- create and manage your account;
- authenticate users and protect accounts;
- confirm purchases, subscriptions, invoices, taxes, refunds, and billing records;
- run audits and generate reports;
- provide HTML, Docs, and markdown exports, and soon PDF;
- operate evidence viewers and report pages;
- detect brand names, product names, entities, citations, and source data;
- improve audit logic, product reliability, and report quality;
- respond to support requests;
- send transactional emails, including login, billing, audit status, and report-ready notifications;
- send product updates or marketing emails where permitted;
- monitor performance, troubleshoot errors, and prevent abuse;
- comply with legal, tax, accounting, security, and regulatory obligations;
- enforce our Terms and protect Visibl, users, and third parties.
06 Legal bases for processing
Where privacy law requires a legal basis, we process personal information under one or more of the following grounds:
- to perform a contract with you, such as creating an account, confirming purchases, managing subscriptions, and delivering audits;
- to pursue legitimate interests, such as improving Visibl, preventing fraud, securing the platform, and understanding product usage;
- with your consent, such as for certain cookies or marketing communications where required;
- to comply with legal obligations, such as tax, accounting, consumer protection, and security requirements;
- to protect vital interests or legal rights where applicable.
The legal bases available to us may vary depending on where you live and which privacy law applies.
07 AI and automated processing
Visibl uses automated processing, AI-assisted analysis, and detection logic to generate audit reports and related insights. This may include processing brand names, product names, custom prompts, AI responses, citations, competitor mentions, and public web references.
Visibl does not use audit reports as legal, financial, employment, credit, insurance, healthcare, or similarly high-impact automated decision-making about individuals.
Audit outputs are business intelligence materials. Users are responsible for reviewing outputs before relying on them for decisions.
Audit outputs may depend on third-party AI engines, external platforms, public data sources, source availability, platform behavior, target location, prompt wording, and technical access conditions outside Visibl's control.
08 How we share personal information
We may share personal information with:
Service providers
Vendors that help us operate Visibl, such as hosting providers, cloud infrastructure, authentication providers, email providers, analytics providers, error monitoring tools, customer support tools, security providers, and other operational vendors.
Paddle and payment-related providers
Paid transactions are processed by Paddle, our Merchant of Record. We may share or receive limited billing and transaction information needed to confirm purchases, manage subscriptions, handle invoices, support billing questions, process approved refunds, respond to chargebacks, prevent fraud, and comply with tax or accounting obligations.
We do not directly collect or store full payment card details.
AI engines and technical infrastructure
To run audits, Visibl may send prompts, brand names, website URLs, target locations, and related audit inputs to third-party AI engines, APIs, external platforms, technical access providers, processing tools, and other service providers needed to capture audit results.
Your organization or clients
If you use Visibl as part of a company, agency, or client account, reports and account information may be visible to authorized users connected to that account or shared by you with clients or stakeholders.
Legal and safety reasons
We may disclose information if needed to comply with law, enforce our Terms, respond to legal requests, protect rights, prevent fraud, investigate misuse, or protect Visibl, users, or others.
Business transfers
If Visibl is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of the business, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.
We do not sell personal information to advertisers.
09 International transfers
Visibl may process and store personal information in countries other than where you live, including countries where our service providers operate.
When personal information is transferred internationally, we use reasonable safeguards required by applicable law. These may include contractual protections, vendor security commitments, data processing agreements, and other legally recognized transfer mechanisms.
International transfers may be subject to foreign laws, including lawful disclosure requests by courts, regulators, law enforcement, or government authorities.
10 Data retention
We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on account status, billing and tax requirements, audit history and report access needs, legal and compliance obligations, fraud prevention and security needs, support history, and user deletion requests.
You may request deletion of certain personal information, subject to legal, security, accounting, audit integrity, fraud prevention, and operational limits.
11 Security
We use reasonable technical and organizational measures to protect personal information. These may include access controls, encryption where appropriate, authentication controls, monitoring, backups, logging, and vendor security reviews.
No online service is completely secure. You are responsible for keeping your account credentials safe and notifying us if you believe your account has been compromised.
12 Your privacy rights
Depending on where you live, you may have rights to:
- access personal information we hold about you;
- correct inaccurate personal information;
- delete personal information;
- restrict or object to certain processing;
- withdraw consent where processing is based on consent;
- request a copy of your personal information in a portable format;
- opt out of certain marketing communications;
- complain to a privacy regulator;
- exercise other rights available under local law.
To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.
Some information may be exempt from deletion or access where we need it for billing, security, legal compliance, dispute resolution, audit integrity, fraud prevention, or legitimate business purposes.
13 Marketing communications
We may send you product updates, launch announcements, educational content, or marketing emails where permitted by law.
You can opt out of marketing emails by using the unsubscribe link in the email or contacting us. Even if you opt out of marketing, we may still send transactional or service-related messages, such as account, billing, security, audit status, and report-ready emails.
14 Cookies and analytics
We may use cookies and similar technologies to:
- operate the website and platform;
- keep you logged in;
- remember preferences;
- understand website and product usage;
- measure marketing performance;
- improve reliability and performance;
- prevent fraud and protect security.
Where required by law, we will provide a cookie notice or consent tool for non-essential cookies. You can control cookies through your browser settings, though disabling cookies may affect some features.
15 Children's privacy
Visibl is intended for business users and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
16 Region-specific notes
United States
Depending on your state, you may have privacy rights such as access, deletion, correction, portability, and opt-out rights for certain uses of personal information. We will honor applicable rights where required.
United Kingdom
UK users may have rights under UK data protection law, including access, correction, deletion, objection, restriction, portability, and the right to complain to the UK Information Commissioner's Office.
Canada
Canadian users may have rights to access and correct personal information and to ask questions about how personal information is handled.
Australia
Australian users may have rights to access and correct personal information and may contact the Office of the Australian Information Commissioner if they have privacy concerns.
Japan
Japanese users may have rights under applicable personal information protection law, including rights to request disclosure, correction, suspension of use, or deletion in certain circumstances.
Singapore
Singapore users may have rights under the Personal Data Protection Act, including rights to access and correct personal data and withdraw consent where applicable.
Philippines
Philippine users may have rights under the Data Privacy Act, including rights to be informed, access, object, correct, erase or block, damages, data portability, and file a complaint with the National Privacy Commission where applicable.
17 Third-party links and sources
Audit reports may include citations, links, domains, sources, and excerpts from third-party websites, data sources, external platforms, or AI engines. These third parties are not controlled by Visibl. Their content, availability, accuracy, privacy practices, and data practices are governed by their own policies.
You should review third-party policies before submitting information to them or relying on their services.
18 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we may notify you by email, in-app notice, website notice, or another reasonable method.
Your continued use of Visibl after the updated Privacy Policy takes effect means you acknowledge the updated policy.
19 Contact us
For privacy questions or requests, contact us at: